Our T&M Rates

Contract and Task Order Management
The objective of contract and task order management is to provide the program management, project control and contract administration necessary to manage a high volume, multiple contract type task order process for a large, diversified team so that the cost, schedule and quality requirements of each order are tracked, communicated to the government, and ultimately attained. The use of commercially available automated tools (for example - a LAN or web based contract task management system) and the application of expertise on processes and metrics that support task order management are encouraged to achieve the above objectives. The objective of the tools is to provide quicker access, improved accuracy, and enhanced accessibility for contractors/clients, real-time monitoring of status/deliverables, tracking the quality of work products and gauging overall customer satisfaction. 

Chief Information Officer (CIO) Support
Chief Information Officer (CIO) Support numerous laws, regulations, and policies have been enacted in the last several years to include the Paperwork Reduction Act, the Computer Security Act, Presidential Decision Directive (PDD) #63, Government Performance and Results Act (GPRA), and the Clinger-Cohen Act. In particular, the Clinger-Cohen Act of 1996 (P.L. 104-106, Division E-Information Technology Management Reform, Title LI-Responsibility For Acquisitions Of Information Technology) established the Chief Information Officer (CIO) position in federal agencies. The objective of CIO Support is to provide support to CIO's in the implementation of these laws, regulations, and polices.

New CIO practices have evolved as they work to implement these laws, regulations, and policies. A non-exhaustive list of examples of the type of work to be performed under this task area is: 

1. Agency Information Technology Architecture (ITA) Support
2. Program Analyses (including Cost/Benefit Analysis and Cost Effectiveness Analyses
3. Grants Management and Administration Application
4. Market Research
5. Total Cost of Ownership (TOC) Studies
6. Stakeholders Analyses
7. A-76 Studies
8. Workforce Management
9. IT Organizational Development

Outsourcing
The objective of the outsourcing task is to provide the information technology (IT) infrastructure and IT services required to assume management of government IT resources and IT business functions. A non-exhaustive list of examples of the type of work to be performed under this task area is: 

1. Program Management
2. Transition Planning
3. Management of Call Centers
4. Hardware and Software Configurations
5. Network Operations and Web Management Support
6. Leasing of Hardware and Software
7. Tools and Applications (including Application Service Provider)
8. Infrastructure Networking
9. Capacity Management
10. Data Base Administration and Data Storage Management
11. Backup and Recovery Services System Console Operations
12. Production Control
13. Mission Management Support
14. Information Assurance
15. Hardware/Software Maintenance
16. Asset Management
17. IT Acquisition Management
18. Technology Infusion
19. Desktop Computing as a Unified Service
20. Managed IT Services Support
21. IT Impact Analyses
22. Workflow Management
23. ISO 9000 Analyses and Implementation Support
24. Business Processes
25. Solution Leasing

IT Operations and Maintenance
The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Operational Support
2. Software Support
3. Network/Hardware Support
4. Technical Support
5. LAN/WAN/MAN
6. Telecommunications (Data, Voice, Images, including Wireless)
7. Help Desk/IT Assistance Hotline
8. IT Service Management
9. Network Management
10. System Management
11. Asset Management
12. Electronic Software Distribution
13. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
14. IT Maintenance
15. Web Technology
16. Client/Server Operations
17. IT Training
18. IT Operation and Maintenance Planning
19. Server Consolidation
20. Office Automation Software Support
21. Organizational Change Management Support
22. IT Logistics Support

The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front end processors and all networks (MILNET, NIPRNET, SIPRNET). 

Integration Services
The objective of integration services is to improve business practices by analysis of the process, and applying information technology components. System integration encompasses all activities necessary to develop and deploy an information system. It includes the integration of technical components, organizational components and documentation. The information technology components are engineered and integrated into the business function. The area of system integration may make use of program management, technical laboratories, prototypes, pilot systems and tools/methodologies germane to business analysis and business processing reengineering. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Gap Analysis
2. Benchmarking
3. Business Process Reengineering
4. Test and Evaluation Services
5. Financial Analysis (Make/Buy Decisions)
6. Feasibility Studies
7. Trade Studies
8. System Design Alternative (SDA) Studies
9. Archival Analyses

Critical Infrastructure Protection and Information Assurance
The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Critical Infrastructure Asset Identification
2. Information Assurance of Critical Infrastructure
3. Risk Management (Vulnerability Assessment and Threat Identification)
4. Critical Infrastructure Continuity and Contingency Planning
5. Physical Infrastructure Protection
6. Information Systems Security
7. Information Assurance
8. Emergency Preparedness
9. Training and Awareness Programs
10. Exercises and Simulation
11. Disaster Recovery
12. Security Certification and Accreditation
13. Crypto Systems
14. Record Management
15. Public Key Infrastructure
16. Electronic Messaging
17. Digital Libraries
18. Intelligent, Automated Data Collection and Analysis

Digital Government
Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Business Intelligence
2. Customer Care
3. Customer Relationship Management
4. Data Mining
5. Data Warehousing
6. Decision Support/OLAP
7. Electronic Commerce (EC)/Electronic Data Interchange (EDI)
8. Internet/Intranet/Extranet
9. Knowledge Management (IT-based sharing/storing of agency individuals' knowledge
10. Performance Measurement
11. Personalization (IT-Enhanced Customer Interaction)
12. IT -Enhanced Public Relations
13. Strategic Planning
14. Web Development and Support

Enterprise Resource Planning (ERP)
ERP is an integrated set of software applications used to control, monitor, and coordinate key business activities across an enterprise. ERP applications generally fall into the following categories: Financials, Human Resources, Supply Chain Management, Manufacturing, Projects, and Front Office. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Business Transformation (BT)
2. IT Software Package Selection (PS)
3. ERP Package Implementation
4. Supply Chain Package Implementation
5. Streamlined Package Implementation
6. ERP IT Infrastructure
7. ERP End User Training
8. Networking Planning
9. ERP Installation and Tuning
10. Capacity Planning and Performance Load Testing

Clinical Support, Research, and Studies
The contractor shall operate and maintain IT systems, IT equipment, hardware, software, IT processes, and IT procedures that support Government clinical and research activities. The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This task area provides support to intramural researchers (computational bio-science, etc.)

Software Development
This task area addresses customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Administrative and General Decision Support Software
2. Program Evaluation Software
3. Clinical Protocol and Quality Assurance Decision Support Software
4. GIS-Enhanced Planning and Program Evaluation Software
5. Multimedia Software for Patient Education
6. Multimedia Software for Staff Education
7. SEI/CMM Analyses and Implementation Support