The L-3 Advanced Products & Design Division (AP&D) makes our customers successful by providing a portfolio of products and services for mission-critical, real-time systems and applications. AP&D's customizable video and image processing boards and systems, integration services, and obsolescence mitigation services sustain our customer's success throughout their systems' lifecycle.

Contact our Business Development and Sales Department at apd-info@l-3Com.com to get additional information on our products and services, or to discuss your particular requirements.

We provide answers to the most frequently asked questions and quick access to our support staff to assist you with the successful integration of our products into your systems. Many questions can be answered on-line, by first reviewing the options listed below.

Contacting Technical Support

If you need additional assistance, please send your inquiry to our Customer Support Department via email at apd-techsupport@L-3Com.com.

Or call us Monday through Friday, 8:00 am to 5:00 pm, Pacific Coast Time at:
+1 (800) 621-8474 or +1 (858) 552-9500.

For after hour inquiries, please leave us a message and we will return your call the next business day.

RETURN & REPAIR PROCEDURES

Repair Authorization and Return of Boards

Products that need to be repaired must have a Return Material Authorization (RMA) number assigned. To obtain an RMA number, please contact L-3 AP&D RMA Administrator: Tel.: (800) 621-8474 or (858) 552-9500, or Fax: (858) 535-3646. Once it has been determined, that a Product needs to be returned for repair, an RMA number will be assigned, and the address of APD RMA facility will be provided to the customer. Information required to process an RMA includes the product type, serial number, and a description of the problem. All returned items must have a valid RMA number clearly marked on the box and must be shipped prepaid. L-3 AP&D will pay for return shipment. Note: Products received without RMA numbers will be returned to sender at their expense.

L-3 AP&D Terms and Conditions

Out of Warranty Repairs

L-3 AP&D requires receipt of a written purchase order (PO), either hard copy or FAX, for the minimum repair charge prior to starting the evaluation of an out of warranty Product. The minimum repair charge includes handling (including Government property accounting where required), diagnostics, return shipment, and a specific number of labor hours to repair the Product. If the cost for repair is determined to exceed the minimum charge, L-3 AP&D will advise the customer, in writing, as to a firm fixed price to complete repair and testing of the Product. The customer may then either direct L-3 AP&D NOT to proceed with the repair, in which case the customer will incur only the minimum charge, or provide the increased funding for repair. Expense for Product shipment to and from L-3 AP&D is the responsibility of the customer. Please contact RMA Administrator at L-3 AP&D for RMA pricing.

Warranty of Repaired Products

L-3 AP&D warrants replaced parts and workmanship on authorized repairs for ninety (90) days from date of return to customer or until any active warranty expires, whichever is later.

Extended Warranties

AP&D offers customers extended warranties on our products. Contact the AP&D Sales Department for details, or email us at apd-techsupport@L-3Com.com.

Legacy Products

Legacy Products have reached end of life and are no longer manufactured, sold, warranted or supported by AP&D. At our discretion, we will attempt to provide on-line information to customers of legacy products based on pre-existing documentation available at the time the products were discontinued. Contact our Customer Support Department via email at apd-techsupport@L-3Com.com, or call us at the numbers listed above to speak directly to our Customer Support Representative.

Location:

L-3 Communications Advanced Products & Design Division 3033 Science Park Road San Diego,  CA 92121 (858) 552-9500